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Field Application Engineer

Are you a team player with passion and drive, adding a solution-orientated and positive mindset – then consider Metacom as an employer of choice.

Want to join our team? Send through a well thought out motivational letter along with your summary CV and we will take your submission into account when looking for suitable candidates, who will make an impact in delivering “The Metacom Way”.

  • Freedom with responsiblity
  • Innovation with focus
  • Entrepreneurialism with rigour
  • Teamwork and respect
JOB DETAILS
Job Title
Field Application Engineer
Department
Pre-Sales
Location
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Field Application Engineer

We are seeking a presentable candidate as a Field Application Engineer to work within the Business Development team to generate technical solutions and successfully implement them for our customers, including providing support to Junior FAE's, product and solution training, technical sales, testing and implementing proof of concepts and assisting with all new products and solutions. The successful candidate will be the link between business development, engineering, the customer and support.

Duties would include, but not be limited to:
  • Working in conjunction with the Solutions Architect in designing, testing and implementing new products and solutions
  • Receiving and coordinating workload and projects in the team
  • Generate and implement technical solutions and proof of concept for our customers
  • Provide internal support to colleagues with the investigation of software, hardware, networking and system related problems on existing and new products or solutions
  • Testing new products and solutions, including Hardware, Networking, Software and Firmware
  • Fault finding problems on returned products as required and documenting the test results
  • Providing support to Junior Field Application Engineers
  • Providing direct client support on functional software, hardware operations and networking solutions
  • Provide and assisting with product integration and implementation in-field as required
  • Creating and assisting with the composition of Technical Documentation
  • Providing training and handover on new products and solutions
  • Being on stand-by afterhours for escalated support queries

Minimum Requirements:
  • Relevant Engineering/ Information Technology Degree or Diploma
  • CCNA or equivalent
  • Solid experience and understanding of LAN’s and WAN’s
  • Minimum 5 years relevant working experiencing
  • Valid driver’s license with own reliable transport

Desirable Skills:
  • Solid Linus experience
  • SCADA Experience
  • MCSE/ MCITP Certification
  • CCNP or higher certification
  • Software Testing Methodologies
  • SQL Experience
  • Scripting Experience
  • UniFi Experience (UEWA Certified beneficial)
  • Strong knowledge in VPN Protocols

Other Attributes:
  • Remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances
  • Have the ability to work within a team, but also independently
  • Take responsibility for staying up to date with the latest trends and developments
  • Be willing and keen to share information
  • Have good communication skills
  • Have a natural tendency to be self-driven and highly self-motivated with a sense of pride in your work
  • Show initiative
  • Have a strong sense of integrity, and is open, honest and ethical in everything you do
  • Be able to learn and apply new development tools quickly and efficiently
  • Be able to accept constructive criticism
  • Be prepared to travel locally and on occasion internationally, sometimes at short notice

Should you meet the above requirements, forward a detailed CV with contactable references to careers@metacom.net
Metacom offers a highly rewarding role with substantial growth opportunities, as well as exciting benefits - Pension, Group Life Cover, Medical Aid and more.

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