our services


A comprehensive VoIP solution, providing voice services to call centres, remote stores and head offices, resulting in real savings for our clients.

Metacom provides our customers with a competitive advantage by integrating managed SD-WAN and Voice over IP into a cost-effective controlled technology environment. The elimination of the middle layer of service responsibility translates into a more robust connectivity environment with a single party, solely accountable for service and delivery of the integrated solution.

Although VoIP services have become somewhat of a commodity, Metacom is able to offer a vastly superior, incredibly reliable service as it is built on top of our proven SD-WAN core infrastructure with all the automatic failover and redundancy you would expect from a mission-critical environment.

Some of the features of Metacom's voice solution include:
  • Cloud-based PBX hosted in secure redundant data centres
  • Excellent voice compression over numerous voice codecs
    (SIP, G722 and more)
  • Ability to run both voice and data securely and efficiently over the same last mile which reduces the total cost of access
  • True per second billing
  • Advanced features such as call forwarding, hunt group and email voice message alerts
  • Local, national, cellular, international, 087 at very competitive rates with free on-net calls (within your own network)
  • Automatic failover in case of Primary failing at no additional cost (the number of simultaneous calls might be reduced if the failover medium has lower speed)
  • Porting or provisioning of geographic numbers
  • Fully managed and monitored voice environment
Clients making use of Metacom's VoIP services often benefit from using other Metacom services delivered through our managed service offering:
  • SD-WAN
  • Point of Sale Connectivity
  • World Wide Web Services
  • Digital Display
  • Audio
  • Wi-Fi
  • Retail Analytics
  • Last Mile Connectivity
  • Failover Connectivity
  • Metacom Online
Our VoIP service has been customised, optimised, and used with great success by: